See What Customers See

Some of the brands our team have helped in this sector

Leaders in providing market and customer research

Unbiased views

We remove internal bias to problem solving

Fresh Perspectives

We bring fresh views on how to address challenges

Actionable Insights

We focus on delivering insights that you can use and implement

Finance Experts

Many of our team come from this sector and have helped drive significant growth using solid customer insights.

This has involved improving products, marketing and driving digital transformation.

We move at pace and are commercially minded, whilst being practical and solution orientated.

Co-working is in our nature feeding insights into internal teams and external partners.

Actionable insights are what we deliver everytime!

How we will help

Marketing

CX

UX

Pricing

Service

Segment and prioritise your customer groups

Improve every touch point

Improve web conversion

Increase profits by showing value better

How to improve services

Test propositional messaging

Increase up/ cross sell revenue

Increase average order value

Implement optimal pricing strategies

How to split out or bundle your service offering

Identify the right channels to use

Grow customer lifetime value

Identify UX issues data won't show

Highlight the most profitable segments to target

Identify new market opportunities

What we could be helping you with

Marketing

Segment and prioritise your customer groups

Develop tested propositional messaging

Get prospects to switch to you

CX

Wow customers at every touch point

Improve up/ cross sell revenue

Increase customer lifetime value

UX

Improve web conversion

Increase average order value

Identify UX issues data won't show

Pricing

How and where to reach specific customer groups

Develop better pricing strategies

Produce propensity models

Service

Measured the effectiveness of test campaigns

How to split out or bundle your service offering

Identify new market opportunities

Our research process

Select a suitable research method and approach to answer the question
Conduct research ensuring regular stakeholder updates for prompt feedback.
Define the research question and pinpoint exactly what insights are required.
Recruit participants through panels or direct client contact to ensure relevance
Debrief teams with a focus on translating insights into actionable interventions.

How Well Do You Know Your Customers?

Introduction

Welcome to our quiz! Understanding your customers is crucial for any business aiming for success. This quiz will help you assess how well you know your customers and identify areas for improvement. Let’s get started!

Contact the team

We are specialists at getting to the truth of your challenges. By asking your customers and prospects how best to resolve them.

Get in touch today!

Case studies

The Ultimate Guide to Understanding Your Customers

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