Leisure – Run Way

See What Customers See

Some of the brands our team have helped in this sector

Leaders in providing market and customer research

Unbiased views

We remove internal bias to problem solving

Fresh Perspectives

We bring fresh views on how to address challenges

Actionable Insights

We focus on delivering insights that you can use and implement

Aiding Leisure and Tourism Brands

For years we have supported this sector showing brands how to illustrate better value, segment audiences and improve online and wider customer experiences.

We find real joy in helping brands in this sector as they seek to maximise marketing efforts and experiences often with tight budgets and resources at hand.

Yet our impact has been significant.

Valued insights are what we deliver everytime!

How we will help

Marketing

CX

UX

Pricing

Service

Segment and prioritise your customer groups

Improve every touch point

Improve web conversion

How and where to reach specific customer groups

How to improve services

Test propositional messaging

Increase up/ cross sell revenue

Increase average order value

Develop better pricing strategies

How to split out or bundle your services

Identify the right channels to use

Grow customer lifetime value

Identify UX issues data won't show

Highlight the most profitable segments to target

Identify new market opportunities

What we could be helping you with

Marketing

Segment and prioritise your customer groups

Develop tested propositional messaging

Get prospects to switch to you

CX

Wow customers at every touch point

Improve up/ cross sell revenue

Increase customer lifetime value

UX

Improve web conversion

Increase average order value

Identify UX issues data won't show

Pricing

How and where to reach specific customer groups

Develop better pricing strategies

Produce propensity models

Service

Measured the effectiveness of test campaigns

How to split out or bundle your service offering

Identify new market opportunities

Our research process

Select a suitable research method and approach to answer the question

Conduct research ensuring regular stakeholder updates for prompt feedback.

Define the research question and pinpoint exactly what insights are required.

Recruit participants through panels or direct client contact to ensure relevance

Debrief teams with a focus on translating insights into actionable interventions.

Contact the team

We are specialists at getting to the truth of your challenges. By asking your customers and prospects how best to resolve them.

See What Customers See

Some of the brands our team have helped in this sector

Leaders in providing market and customer research

Unbiased views

Fresh Perspectives

Actionable Insights

Aiding Leisure and Tourism Brands

How we will help

Marketing

CX

UX

Pricing

Service

Segment and prioritise your customer groups

Improve every touch point

Improve web conversion

How and where to reach specific customer groups

How to improve services

Test propositional messaging

Increase up/ cross sell revenue

Increase average order value

Develop better pricing strategies

How to split out or bundle your services

Identify the right channels to use

Grow customer lifetime value

Identify UX issues data won't show

Highlight the most profitable segments to target

Identify new market opportunities

What we could be helping you with

Marketing

Segment and prioritise your customer groups

Develop tested propositional messaging

Get prospects to switch to you

CX

Wow customers at every touch point

Improve up/ cross sell revenue

Increase customer lifetime value

UX

Improve web conversion

Increase average order value

Identify UX issues data won't show

Pricing

How and where to reach specific customer groups

Develop better pricing strategies

Produce propensity models

Service

Measured the effectiveness of test campaigns

How to split out or bundle your service offering

Identify new market opportunities

Our research process

Contact the team

Get in touch today!

Case studies

Our Own Study – How Runway Used Insights To Develop The Right Proposition

Articles

How to focus on the right customer groups

How to: Get qualitative insights at scale for a fraction of the cost

How we got you wrong

info@runway.consulting