Public sector organisations our team have worked with
Leaders in providing market and customer research
Unbiased views
We remove internal bias to problem solving
Fresh Perspectives
We bring fresh views on how to address challenges
Actionable Insights
We focus on delivering insights that you can use and implement
About 'Research Services'
We run research-only projects for private and public organisations.
We are a team of academically-trained researchers and designers who can work in a fast-paced commercial environment.
We operate at the critical juncture where your service or product connects with customers and end users.
But we are more than this. We are a team that has also led marketing and creative teams using insights and research. So we know what good and usable insights and research looks like.
Actionable insights are what we deliver everytime!
What we could be helping you with
Marketing
CX
UX
Pricing
Service
Segment and prioritise your customer groups
Wow customers at every touch point
Improve web conversion
How and where to reach specific customer groups
Measured the effectiveness of test campaigns
Develop tested propositional messaging
Improve up/ cross sell revenue
Increase average order value
Develop better pricing strategies
How to split out or bundle your service offering
Get prospects to switch to you
Increase customer lifetime value
Identify UX issues data won't show
Produce propensity models
Identify new market opportunities
What we could be helping you with
Marketing
Segment and prioritise your customer groups
Develop tested propositional messaging
Get prospects to switch to you
CX
Wow customers at every touch point
Improve up/ cross sell revenue
Increase customer lifetime value
UX
Improve web conversion
Increase average order value
Identify UX issues data won't show
Pricing
How and where to reach specific customer groups
Develop better pricing strategies
Produce propensity models
Service
Measured the effectiveness of test campaigns
How to split out or bundle your service offering
Identify new market opportunities
Our research process
Select a suitable research method and approach to answer the question
Conduct research ensuring regular stakeholder updates for prompt feedback.
Define the research question and pinpoint exactly what insights are required.
Recruit participants through panels or direct client contact to ensure relevance
Debrief teams with a focus on translating insights into actionable interventions.
How Well Do You Know Your Customers?
Introduction
Welcome to our quiz! Understanding your customers is crucial for any business aiming for success. This quiz will help you assess how well you know your customers and identify areas for improvement. Let’s get started!